Beta Tester Agreement & Policy

Last updated: March 2026

FieldMentor AI — Beta Tester Agreement & Policy

Thank you for participating in the closed beta testing of FieldMentor AI, developed by Ocanom Ltd (“the Company”, “We”, “Us”). This agreement sets out the terms under which you may access and use the pre-release version of the App as a beta tester.

By accepting an invitation to join the closed testing programme, you agree to be bound by this policy.

1. Who This Applies To

This policy applies to all individuals who have been invited to test FieldMentor AI via the Google Play closed testing programme. Access is by invitation only and is granted at Our sole discretion.

2. Purpose of Beta Testing

The purpose of closed testing is to:

  • Identify technical bugs, crashes, and performance issues
  • Gather feedback on usability and feature functionality
  • Test AI response quality across real HVAC and gas engineering scenarios
  • Evaluate voice and video diagnosis features in real field conditions

3. Confidentiality

The beta version of FieldMentor AI contains pre-release, confidential features that are not yet publicly available.

As a beta tester, you agree to:

  • Keep all features, functionality, design, and content of the beta App strictly confidential
  • Not share screenshots, screen recordings, or descriptions of the App on social media, forums, or with third parties
  • Not discuss unreleased features publicly until they have been officially announced by Ocanom Ltd
  • Not reverse engineer, decompile, or attempt to extract source code from the App

4. Data Collected During Testing

During the beta testing period, the App collects the same categories of data described in our Privacy Policy, including:

  • Account and authentication data
  • Text, voice, and video interactions with the AI assistant
  • Usage patterns and session data
  • Crash reports and diagnostic logs

Additional testing data we may also collect:

  • Bug reports and feedback you submit through the App or via email
  • Performance metrics specific to the testing environment
  • Device model and OS version for compatibility testing

All data collected during beta testing is handled in accordance with our Privacy Policy and UK GDPR.

5. Your Responsibilities as a Tester

You agree to:

  • Use the App in good faith for its intended purpose (HVAC and gas heating assistance)
  • Report bugs and issues promptly via the feedback mechanism in the App or by emailing testing@fieldmentor.ai
  • Provide honest and constructive feedback to help us improve the product
  • Not attempt to misuse or stress-test the App in ways that could harm other users or the backend infrastructure
  • Not share your invitation link or tester access with any third party
  • Notify us immediately if you discover any security vulnerability at office@fieldmentor.ai

6. No Warranty

The beta App is provided “as is” and may contain bugs, errors, or incomplete features. We make no warranties regarding the performance, reliability, or fitness of the beta App for any particular purpose. You use it at your own risk.

We are not liable for any data loss, device issues, or other harm arising from your use of the beta App.

7. Feedback Licence

Any feedback, suggestions, or bug reports you submit to Us during the testing period may be used by Us without restriction, compensation, or attribution to improve the App and our services. You grant Ocanom Ltd a perpetual, royalty-free, worldwide licence to use any such feedback.

8. Duration and Termination

Your access to the beta programme:

  • Begins when you accept your invitation and install the App
  • Continues for the duration of the closed testing period, as communicated by Us
  • May be revoked by Us at any time without notice, including if you breach this agreement

When the testing period ends, you may be invited to continue using the App through the public release, or your access may expire. We will notify you in advance of any changes.

9. Uninstallation

At the end of the testing period, if requested by Us, you agree to uninstall the beta App from your device. Any locally stored data will be deleted upon uninstallation.

10. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes arising from or related to this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any questions about this policy or the testing programme:

Email: office@fieldmentor.ai
Post: Ocanom Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: England and Wales, United Kingdom

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ocanom Ltd, a private limited company incorporated in England and Wales (Company No. 16963342), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website and Mobile Applications.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to FieldMentor.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

AI Guidance Disclaimer

The FieldMentor service includes AI-generated guidance, diagnostic suggestions, and repair procedures powered by large multimodal models.

IMPORTANT: The AI guidance provided by FieldMentor is for informational purposes only and is NOT a substitute for certified professional judgment or compliance with local codes and safety standards. You acknowledge that AI technology can make mistakes, hallucinate information, or provide inaccurate diagnostic steps.

By using FieldMentor, you agree that:

  1. You are solely responsible for all actions taken based on AI guidance.
  2. You will independently verify all diagnostic suggestions, fault codes, and repair procedures using official manufacturer documentation.
  3. You will always adhere to appropriate safety standards (e.g., OSHA, EPA for refrigerants) and use proper personal protective equipment (PPE).
  4. FieldMentor, its affiliates, and its creators assume absolutely no liability for property damage, personal injury, code violations, or financial loss resulting from reliance on the AI coaching feature or the knowledge base.

If you are not comfortable assessing the risks independently, do not use the AI features of this app.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

”AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: